Conflict Analysis Essay

Conflict is a difference, a variation or clash between ideas, principles or people. In conflict precaution there are issues that center on interpersonal conflict. This type of conflict is a disagreement between individuals that are connected and explains how what one person does has an concussion or effect of the former(a).1A PERSONS INVOLVEDSheila (my assistant for 14 eld)Valerie (hired as Customer Community Relations Representative)The relationship between these two individuals was great for 2 years they commonly worked on events together and wouldnt perceive them as interfering on each others turf. Some eras their workloads would overlap but they were suitable to work together and get them completed. These two individuals would both work in the same space while engaging in small talk. They often wheel spoke intimately things each had in common with the other such as their faith, volunteer work, school functions and goals. They acted as though they had never worked together. B CONFLICT pictureOn Feb. 10th I had the opportunity to facilitate a group session of 11 managers at our main constituent from 3-5pm to discuss people issues. Sheila tended to(p) as usually to work the proponent Point. At the end of the session most of the people who attended cherished copies of the power Point, however if we on the nose printed the power point it would be in black and white. Therefore, Sheila said quote Simone I need to use the front desk computer to print in color is that O.K.? I responded Yes. During the time Sheila used the computer the people that attended the centralized people meetingwas sitting down waiting for their rides. Im in the group discussion room packing up while Sheila is getting color printed copies for everyone. This wasnt something that was planned because it was a holiday.Sheila and I were supposed to be the only two stave in the office at that time. Ms. Valerie dropped by to pick up some papers from the conference room and says to me Quo te I could have done that launching for you. I responded Really, I didnt think of that because Ive always used Sheila assist me. Ms. Valerie then go forth the room. In my opinion this was an informal act and Ms. Valeries interaction with Sheila stem from more personal than official relationship. She was focused on Sheila not on how they work together to get things done. Although most of the people had left there were still a few around and it didnt look good to observe two leaders of our company having a misunderstanding.1CWHAT TRANSPIRED?Through the drinking glass doors of the conference room I could see something wasnt right near the front door. I noticed that all the others were gone except Sheila and Ms. Valerie. I could precisely hear but, I could see negative gestures coming from Ms. Valerie. Her body language told me she was angry because she was leaning forward with her hand on her hip. Sheila on the other hand, seventh cranial nerve expression was of, oh my god what di d I do. She looked uncertain and I could tell didnt insufficiency to argue, she looked as though she wanted to avoid the conflict. I saw her bend around and walk away. Soon after we left the office but I didnt speak about.Until the next day, I received an email from the office manager about the usage of the computers. The words used in the email had a huge impact on the message that I received, I wanted to just bring my keys to the office and never be there alone again. The choice of words was powerful enough to provoke my trust. So powerful I didnt even respond to the email. I was totally surprised, this has never happened before. I called Sheila and later that day she explained to me the issue between her and Ms. Valerie, that as Ms. Valerie was leaving she made a statement You know you shouldnt be on that computer, there could be legal things you shouldnt be looking at.1D SURFACE PROBLEMIn my opinion the surface problem was my choice of words I always use Sheila to assist me. T he words I used probably made her look worthless, like she wasnt good enough. I could have said Thanks for letting me know I will let you know next time I facilitate a session. I would also say the problem could stem from Ms. Valerie needing fulfillment, being part of the sessions would give her recognition because she is passionate about her role.1EUNDERLYING PROBEMThe real problem is that Ms. Valerie is new she is also the Owners sister and her roles and responsibilities are still unclear and when a person doesnt have defined responsibilities they tend to want to get into anything to keep busy. Therefore, the Owner needs to make sure that she has a clear cut defined tasks and authority boundaries . In my opinion it wasnt her billet to tell the office manager(Owners Wife) before she in reality spoke to myself if she felt that there was some kind of ethic violation.1F WHICH CONFLICT STRATEGIES WERE EMPLOYED BY EACH thespian?a. Cognitive assessment of the situationb. Personality and communication competenceNo, the next day we both received a text from Ms. Valerie that stated I TOLD SO WHAT OF IT. That statement alone confirmed she thought about her own needs and she had dealt with the situation because of who she was related to not her title.1GOUTCOMEThe outcome was negative. The next day there was tittle-tattle within the organization and the spread of misinformation. This caused Sheila to call the office and ask who said things about her. Then Ms. Valerie contacted her again and told her she did. There was no winner or also-ran because the situation tainted both relationships and when they finally appeared in the same room it caused an uncomfortable atmosphere.1H VARIABLESIn my opinion arguing is normal, but we have to be attentive when arguing because sometimes an argument can hide a much bigger problem. The style and the way we argue can speak volumes towards the way we actually feel. The most important aspect of WIN/WIN is how we handle the argument . Therefore, I think that LISTENING, FACE ENHANCING rather than face attacking and UNDERSTANDING the what/why the other person is saying is a major issue.2A-2B LEARNINGS of CONFLICTFor everything that is still going on wrong with relationships, how we act and think, I am still learning tardily about how to do things better. I am more aware there is some level of differences when the conflict involves two or more people. However, the true disagreement versus what is perceived maybe different from the other person because of our senses. As a matter of fact, this class has taught me that conflict is mostly accompanied by misunderstandings and if we can just understand the truth of the disagreement it will help us solve the right problem and manage the needs of both individuals. This course objectives, lectures and textbook The essentials of gentlemans gentleman Communication by Joseph DeVito has taught me that perception doesnt act alone.It is peoples behaviors, feelings and body lan guage that enhances the threats when there is an disagreement. We must continue to learn how to work on the issues and develop strategies or solutions to manage the disagreement and at the same time manage the conflict. I learned that although this conflict was between two people I was surprisingly a party to it. I just wasnt included in the disagreement. This conflict was interpersonal. Interpersonal conflict will occasionally happen in the workplace referable to natural differences in personalities, beliefs and work ethics. It mostly happens in the workplace and is sometimes more complex because it involves needs, interests, threats and concerns. They also involve ongoing relationships and emotions. This analysis is about an ethical situation that caused an interpersonal conflict which in my opinion was due to jealousy, competition and vicious gossip.REFERENCESDeVito, J.(2014). Essentials Of Human CommunicationWorkplace resolution Conflict StrategiesRetreived byhttp//www.livestr ong.com